Manufacturer Protection

Your OptiSleep warranty.
Comprehensive coverage.

Every OptiSleep system is backed by a comprehensive manufacturer warranty covering defects in materials and workmanship under normal residential use.

Standard coverage

What’s covered by component.

Component Standard Warranty OptiSleep Care+ Extension
SleepHub (control unit) 2-Year Limited Warranty + 3 Years
Cooling Cover 2-Year Limited Warranty + 3 Years
Heating Cover 2-Year Limited Warranty + 3 Years
Fitted Sheet 2-Year Limited Warranty + 3 Years
Other Accessories 2-Year Limited Warranty + 3 Years
Pad 5-Year Replacement Warranty Not Applicable
The 5-Year Replacement Warranty applies only to the Pad. The SleepHub, Cooling Cover, Heating Cover, Fitted Sheet, and other accessories are covered for 2 years under the standard manufacturer warranty and may be extended to 5 years total with the purchase of OptiSleep Care+. Applies to all sizes: King, Queen, Full.
OptiSleep Care+

Extend your coverage to 5 years.

$199 one-time

OptiSleep Care+ extends coverage on your SleepHub, Cooling Cover, Heating Cover, Fitted Sheet, and other accessories from 2 years to 5 years total — providing long-term peace of mind for the life of your sleep system. The Pad already includes a 5-Year Replacement Warranty and does not require enrollment.

Coverage Includes
  • Manufacturing defects
  • Material defects
  • Workmanship defects
  • Product failures under normal residential use
  • Replacement or repair of eligible components
  • Pad replacement under applicable warranty terms
Not Covered
  • Accidental damage
  • Abuse or misuse
  • Commercial use
  • Unauthorized repairs or modifications
  • Cosmetic damage
  • Damage from pets, liquids, fire, flooding, or power surges
  • Normal wear and tear
Add OptiSleep Care+ →
Service & support

Filing a claim.
Simple process.

Submitting a warranty claim is straightforward. Our team is committed to resolving your issue quickly — whether that means a repair, a replacement, or step-by-step guidance.

1
Contact support via the website
Visit navienoptisleep.com/pages/contact or call 1-877-689-1541. All support inquiries are handled through our official online portal for secure, trackable service.
2
Provide your details
Include proof of purchase, your product serial number, a description of the issue, and photos or video if applicable. Timely and accurate documentation ensures the fastest possible resolution.
3
Claim review
Our customer service team reviews the details, verifies eligibility under the applicable warranty terms, and responds with next steps. Approved claims result in a repair, replacement, or further service instructions at our discretion.
4
Resolution
Approved claims are resolved by repair or replacement of the eligible component. We handle all coordination from this point forward.
Warranty terms

Key terms that govern your coverage.

01
Coverage Start Date

Warranty coverage begins on the original purchase date. If proof of purchase is unavailable, coverage begins six (6) months after the product’s manufacturing date.

02
Original Purchaser

Coverage is available only to the original purchaser unless otherwise stated in writing.

03
Scope of Coverage

OptiSleep Care+ extends the duration of coverage but does not expand beyond the original warranty terms and conditions.

04
Claim Review

All warranty claims are subject to review and approval under applicable warranty conditions. Complete documentation helps ensure the fastest resolution.

Need to file a claim or have a question?

Call us at 1-877-689-1541 or visit the support page at navienoptisleep.com. For complete warranty terms and conditions, visit NavienOptiSleep.com.

Contact support → FAQ