Support
How can we
help you?
Find answers, setup guidance, warranty information, or reach our team directly. We respond within 2 business days.
Frequently Asked Questions
Product questions, comparisons, shipping, trial, warranty, and app setup — all the common questions answered.
Setup Guide
Step-by-step installation, app pairing, dual-zone temperature setup, maintenance schedule, and troubleshooting.
Warranty & Claims
2-year coverage details, what’s included, how to file a claim, and our replacement process.
30-Night Trial & Returns
How the trial works, return process, refund timeline, and what we ask of you.
Contact Support
Send us a message and we’ll respond within 2 business days.
Response times
Email: optisleep@navien.com — within 2 business days
Phone: 1-877-689-1541 — Mon–Fri, 9am–5pm PT
Phone: 1-877-689-1541 — Mon–Fri, 9am–5pm PT