Commitment

Accessibility
statement.

Navien OptiSleep is committed to ensuring digital accessibility for people of all abilities.

Last reviewed: June 2026. We review and update this statement annually or when significant accessibility changes are made to the site.

Our commitment

Navien OptiSleep is committed to ensuring that navienoptisleep.com is accessible to people with disabilities. We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). We also recognize our obligations under Title III of the Americans with Disabilities Act (ADA) and are committed to providing an accessible digital experience for all users. This is an ongoing effort and not a finished state.

What we have implemented

As of June 2026, we have implemented the following accessibility features:

  • Semantic HTML5 markup with proper heading hierarchy
  • Keyboard-accessible navigation with aria-current="page" on active links
  • Skip-to-content link for keyboard and screen reader users
  • aria-label attributes on major page regions, buttons, and interactive elements
  • Decorative images marked with aria-hidden="true"; functional images include descriptive alternative text
  • Sufficient color contrast on primary text elements (verified against WCAG 2.1 AA 4.5:1 minimum ratio)
  • Respects prefers-reduced-motion — all scroll-triggered animations and transitions are disabled for users who have requested reduced motion in their OS or browser settings
  • Form inputs include visible labels and descriptive placeholders
  • Cart dialog includes role="dialog" and aria-modal attributes
  • Product image carousel includes previous/next buttons with descriptive aria-label attributes

Known limitations

We are transparent about areas we are still improving:

  • Review carousel: The drag-to-scroll review carousel on the homepage does not currently support keyboard navigation. Arrow-key support is planned.
  • Screen reader testing: We have not yet completed formal testing with NVDA, JAWS, VoiceOver, or TalkBack. We cannot claim full compatibility with specific assistive technologies at this time.
  • JavaScript dependency: Some interactive elements (cart, product page, carousels) require JavaScript. Users browsing without JavaScript may experience degraded functionality.
  • Third-party tools: Shopify Payments, analytics, and any third-party widgets may not fully conform to WCAG 2.1 AA. We evaluate accessibility when selecting partners but cannot guarantee third-party conformance.

Ongoing commitment

We conduct an internal accessibility review annually and after major site updates. We are actively working to address the known limitations listed above and will update this statement as improvements are made.

Contact us

If you encounter a barrier on this site, need content in an alternative format, or have suggestions for improving accessibility, please contact us directly. We take all accessibility feedback seriously and will respond within 2 business days.

Formal complaints

If you are not satisfied with our response to an accessibility concern, you may contact the U.S. Department of Justice Civil Rights Division or the U.S. Access Board for further assistance.