Legal

Terms of Sale
& purchase policy.

The conditions that apply to every purchase you make from navienoptisleep.com.

Effective Date: June 8, 2026

1. Applicability

These Terms of Sale & Limited Warranty ("Terms") govern all purchases of Navien OptiSleep products ("Product(s)") made through navienoptisleep.com and other authorized Navien sales channels.

These Terms are incorporated by reference into the Terms of Use available at navienoptisleep.com/pages/terms-of-use. In the event of any conflict, these Terms shall control with respect to any purchase of Products.

By purchasing a Product, you agree to be bound by these Terms.

2. 30-Day Trial & Returns

2.1 Trial Period

The 30-day trial begins on the date of delivery. You have thirty (30) calendar days to evaluate the Product.

2.2 Returns

If you elect to return the Product within the trial period:

  • A full refund of the purchase price will be issued
  • No restocking fees or deductions will apply
  • Return shipping will be covered by Navien (prepaid label provided)

To be eligible for return:

  • The Product should be returned with all included components to the extent reasonably available
  • The Product must not be intentionally damaged

The Product is not required to be returned in its original packaging.

Navien reserves the right to deny or limit returns or refunds in cases of suspected fraud, abuse, or misuse of the 30-day trial.

2.3 Refund Processing

Refunds will be processed within 7–14 business days after the returned Product is received and verified.

2.4 Relationship to Warranty

The 30-day trial is separate from and in addition to the Limited Warranty. During the trial period, customers may elect a return instead of pursuing a warranty claim.

3. Limited Warranty

3.1 Coverage Period

Warranty coverage begins on the original purchase date. If proof of purchase is unavailable, coverage begins six (6) months after the Product's manufacturing date.

Proof of purchase is required to obtain warranty service.

Coverage applies only to the original purchaser unless otherwise stated in writing.

3.2 Scope of Coverage

Navien warrants that the Product will be free from defects in materials and workmanship under normal residential use.

Coverage by component:

Pad
5-year limited replacement warranty
All other components
(SleepHub, Cooling Cover, Heating Cover, Fitted Sheet, Accessories): 2-year limited warranty (standard), extendable up to a total of 5 years with purchase of OptiSleep Care+

3.3 Remedies

If a defect covered by this Limited Warranty is confirmed, Navien will, at its option and consistent with this Limited Warranty:

  • Repair the Product, or
  • Replace the Product or affected component

Repaired or replaced components will be covered for the remainder of the original warranty period or ninety (90) days, whichever is longer.

4. Warranty Exclusions

This Limited Warranty does not cover damage or failure resulting from:

  • Improper installation or use not in accordance with the User Manual
  • Use outside recommended operating conditions
  • Unauthorized purchase from non-approved sellers or distributors
  • Modification, alteration, or use of non-approved components
  • Accidental or intentional damage, abuse, or misuse
  • External causes (including electrical surges, fire, flooding, or abnormal environmental conditions)
  • Failure to follow required procedures, including failure to contact Navien support where instructed
  • Acts of God (including lightning, freezing, wind, or natural events)
  • Installation or use outside the United States (50 states and DC) or Canada

5. Warranty Claims Process

To submit a warranty claim:

  1. Contact Support — Website: navienoptisleep.com/pages/contact / Phone: 1 877 689 1541
  2. Provide Documentation — Proof of purchase, product serial number, description of issue, and photos or video if applicable
  3. Claim Review — Navien will review the claim for eligibility and provide next steps
  4. Resolution — Approved claims will be resolved through repair or replacement at Navien's determination

All claims are subject to verification and approval.

6. Shipping Scope

Return shipping under the 30-day trial applies only within the United States and Canada.

Navien reserves the right to specify the carrier and method of return shipment.

7. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY NAVIEN AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NOTHING IN THIS SECTION LIMITS OR EXCLUDES ANY RIGHTS THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAVIEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF USE, LOSS OF DATA, OR LOSS OF PROFITS, ARISING FROM OR RELATED TO THE PRODUCT.

IN NO EVENT SHALL NAVIEN'S TOTAL LIABILITY EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

NOTHING IN THIS SECTION LIMITS LIABILITY WHERE SUCH LIMITATION IS PROHIBITED BY LAW.

9. Use of Product; No Medical Advice

The Product is not intended to diagnose, treat, cure, or prevent any medical condition and does not constitute medical or health advice.

10. Dispute Resolution

Any disputes arising out of or relating to the purchase of Products shall be governed by the dispute resolution provisions set forth in the Terms of Use, which are incorporated herein by reference.

To the extent permitted by applicable law, such disputes shall be resolved by binding arbitration.

11. Consumer Rights

Nothing in these Terms is intended to exclude, limit, or modify any rights you may have under applicable consumer protection laws that cannot be excluded, limited, or modified by agreement.

12. Entire Agreement

These Terms constitute the complete agreement governing the purchase and warranty coverage for the Product and supersede any prior or contemporaneous product descriptions or warranty statements that are inconsistent with these Terms.

13. Contact Information

Navien, Inc.
20 Goodyear
Irvine, CA 92618
Phone: 1 877 689 1541
Email: optisleep@navien.com
Website: navienoptisleep.com