Privacy Policy
& data rights.

Effective Date: June 12, 2026

Navien OptiSleep ("Navien," "we," "us," or "our") values your privacy and is committed to protecting personal information collected through our websites, applications, products, and services in the United States.

This Privacy Policy describes how we collect, use, disclose, and protect personal information, as well as the choices available to you. Additional disclosures and rights applicable to residents of certain U.S. states are provided in separate notices accessible through this page.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Navien OptiSleep websites
• Navien Sphere for Sleep and Navien Mate mobile applications
• Connected products and related services
• Customer service, marketing, and support interactions

This Policy does not apply to third-party websites or services that may be linked from our services.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

a. Identifiers and Contact Information

• Name
• Email address
• Telephone number
• Account credentials
• IP address and device identifiers

b. Commercial Information

• Products purchased or considered
• Order history
• Payment and transaction details
• Warranty and return information

c. Internet and Network Activity

• Website and application usage
• Pages viewed
• App interactions and feature usage
• Cookies and similar tracking technologies

d. Device and Application Data

• Device identifiers
• Application settings
• Diagnostic and performance information

e. Precise Location Information

• GPS latitude and longitude collected through mobile applications

Precise location data is collected only when necessary to support specific features (such as time zone-based scheduling) and is not used for advertising purposes.

f. Sleep-Related and Audio-Derived Information (Optional Features)

When you enable optional application features such as Navien Sphere for Sleep, we may collect:

• Sleep time and wake-up time
• Total sleep duration
• Sleep-related metrics (e.g., sleep patterns, sleep efficiency)
• Breathing-related audio signals processed by the application

This information is collected only when the feature is enabled and is treated as sensitive in nature. We do not use sleep-related or audio-derived data for advertising purposes, and such data is processed solely to provide and improve product functionality.

3. How We Use Personal Information

We use personal information for the following purposes:

• Processing orders, payments, shipping, returns, and warranties
• Providing customer service and responding to inquiries
• Communicating with you regarding products, services, and updates
• Operating, maintaining, and improving our websites, applications, and products
• Delivering optional application features, including sleep-related functionality
• Customizing user experiences and product settings
• Conducting analytics and product development
• Detecting and preventing fraud and security incidents
• Complying with legal and regulatory obligations

Some features involve automated processing to adjust product settings (such as temperature control) based on user-provided or device data. These processes are designed to enhance user comfort and functionality and are not intended to provide medical diagnoses or health advice.

4. Optional Features and Consent

Certain features, including Navien Sphere for Sleep, involve the collection and processing of additional personal information and require your consent.

• Optional features are disabled by default
• You may enable or disable such features at any time
• Withdrawal of consent will stop further collection for that feature
• Disabling optional features does not affect core product functionality

5. Sharing of Personal Information

We may disclose personal information to the following categories of third parties for legitimate business purposes:

• Payment processors and financial institutions
• Shipping and logistics providers
• IT, hosting, and cloud service providers
• Analytics and attribution providers
• Advertising and marketing service providers
• Affiliate and referral tracking providers
• Customer review and feedback platforms
• Email and SMS marketing platforms
• Consent and preference management providers
• Professional advisors (legal, accounting, audit)
• Government authorities where required by law

These third parties are contractually required to process personal information only for authorized purposes and to maintain appropriate safeguards.

Sale and Sharing Disclosure

We do not sell personal information in exchange for monetary compensation.

However, we may share certain personal information (such as identifiers, device information, and online activity) with third parties for cross-context behavioral advertising and analytics purposes. Under applicable law, this may be considered a "sale" or "sharing" of personal information.

You may opt out of such processing as described below.

6. Cookies and Similar Technologies

We use cookies, pixel tags, web beacons, and similar technologies to:

• Enable essential website functionality
• Remember user preferences
• Analyze website and application performance
• Support advertising and marketing activities

Some of these technologies track user interactions across websites and over time to better understand usage patterns and improve marketing effectiveness.

Where required by law, we obtain your consent before enabling non-essential cookies and similar technologies. You may manage your preferences through our consent management tool or through your browser settings.

To exercise your right to opt out of the sale or sharing of personal information, you may use the "Do Not Sell or Share My Personal Information" link available on our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes described in this Policy
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

When no longer required, information is securely deleted, anonymized, or aggregated.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards include:

• Encryption in transit and at rest
• Access controls limiting data to authorized personnel
• Secure processing practices

Sensitive data, including sleep-related data, is subject to enhanced controls. Where feasible, certain data (such as audio-derived signals) may be transformed into non-identifiable or derived formats prior to processing.

9. Cross-Border Data Processing

Personal information may be processed or stored in the United States or other jurisdictions where our service providers operate.

We implement contractual, technical, and organizational safeguards to ensure that personal information is protected in accordance with applicable laws regardless of processing location.

10. Children's Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will delete it.

11. Third-Party Websites

Our services may include links to third-party websites or services.

We are not responsible for their privacy practices.

12. Application Scope and Ecosystem Integration

Navien Sphere for Sleep may operate as a standalone application or as part of the broader Navien OptiSleep ecosystem. This Policy describes personal information processing across Navien-controlled consumer applications and services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting, with the revised effective date indicated above.

14. Contact Us

Navien OptiSleep - Privacy Team
20 Goodyear
Irvine, CA 92618, United States
Phone: 877-689-1541